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Featured Stories:


World Class
Selling Machines

It’s often said that customers buy the sales rep, not the product. Now there are some numbers to prove it.

According to research by the Dayton, Ohio-based HR Chally Group the salesperson accounts for 39 percent of the typical customer’s buying decision — more than price, quality or breadth of product or service line. The data is part of the company’s 2006 World Class Sales Benchmark Research and Gap Analysis.

From Repertoire - promoting excellence in healthcare sales,
December 2006
Vol 14 Number 1
Continued below left ->>

 



Chally Releases Executive Briefs on Talent Management using Total Quality Management (TQM) Principles for Human Resource and Sales Managers
.... more info -->>

World Class
Sales

Accurate and Predictive Sales Development Tools:
• Sales Force Assessment
   and Development
• World Class Sales Force
   Benchmark Gap Analysis
• Customer and Market Audits
• Win-Loss Analysis


.... more info -->>



Assessment and Development

Valid and EEOC Compliant Human Resource Tools:
• Candidate Selection
• Talent Audits
• Organizational Development
• Reorganizations
• Training Needs
• Career/Succession Planning
.... more info -->>



News ... Associate news & announcements

Chally Releases Executive Briefs on Talent Management
using Total Quality Management (TQM) Principles
for Human Resource and Sales Professionals


Why hasn't the TQM concept of measurable and predictable error reduction been applied to human Talent Management? Because TQM requires a system of precise, objective, and accurate measures. Measuring human work performance typically involves subjective and overly-general data that is not accurate enough to meet TQM needs.

TSM TQSM
But now a measurable and quantifiable process has been identified and documented: the Chally Talent Audit. Formerly known to Chally customers as the Organizational Development Analysis (ODA), the Chally Talent Audit helps minimize the chief pain points associated with ineffective talent management, including:
  • Reducing unwanted turnover
  • Weak succession planning
  • Losing top talent
  • Matching the right people to the right jobs
  • Training the wrong personnel
Two executive briefs on the subject are now available:

Total Quality Management (TQM) Produces Dramatic Talent Management Results is written for Human Resource professionals and C-level management.

The other brief, Total Quality Sales Management (TQSM) - Measurable Increases in Productivity and Reductions in Turnover, is written for sales management professionals. Click on the links for more information and to download your copy.


"Well-being and bottom-line benefits"

14th March 2006 Highclere Castle, Newbury

Professor Cary Cooper spoke at this event along with a whole host of influential speakers from blue chip organisations. The event was jointly run by Robertson Cooper and Pearn Kandola.

If you missed the conference, or attended and would like to have a record of the event, click here to buy the DVD of the Well-being and Bottom-Line Benefits Conference.


Presentation to the Romanian Human Resources Society

15th March 2006
Professor Ivan Robertson
will be giving a presentation on 'Leadership'.


"Stress, Well-Being and the Bottom-Line - The Leadership Challenge..."

5pm Thursday 23rd March 2006The East India Club, London

This free evening seminar with Professor Cary Cooper and Dr Ivan Robertson is for Chief Executives and business leaders and explores the issue of well-being and its link to the bottom-line. By the end of the evening delegates will understand the link between well-being and productivity and, what’s more important, what they as leaders can do to manage it. The seminar is being run and organised by leading Interim Management firm Russam GMS.

Click here to download the slides used by Professor Cary Cooper and Dr Ivan Robertson during the Well-Being and Bottom-Line Benefits – the Leadership Challenge seminar.





World Class Selling Machines
Mark Thill
continued from featured story top right

Begun in 1993, the World Class Sales research attempts to identify best practices of customer-selected sales organizations. To date, Chally has interviewed 80,000 decision-makers and has rated more than 7,300 sales forces. Only 21 have met what Chally considers “world class” criteria, says CEO Howard Stevens. The 2006 winners, who were honored in September, were Cleveland, Ohio-based Applied Industrial Technologies, a distributor of industrial, fluid power and engineered products and systems; Broomfield, Colo.-based Corporate Express, a supplier of office supplies, furniture, facility supplies, and computer and imaging supplies; Tampa, Fla.-based Global Imaging Systems, a seller and servicer of office imaging equipment and services; and Insight Enterprises Inc., Tempe, Ariz., a marketer of computers, hardware and software.

With a focus on sales, marketing and organizational structure, HR Chally Group conducts personnel assessment testing, selection validation (to match appropriate individuals to positions), customer and market audits (to measure the factors that influence customers’ purchasing decisions) as well as the World Class Sales Benchmark Research. In 1999 and 2000, the company conducted the Physicians’ Office World Class Sales Survey, in which it interviewed buyers in physicians’ offices about their distributor reps and distribution companies.

Continued ...

Full story -->>





Global Wins World Class Sales Organization Award - Thursday, October 05, 2006.
Source ...

HR Chally’s 2006 Benchmark Study Identifies Global and Three Other Companies;

Only 21 Sales Forces Have Achieved “World-Class” Status Out of 7,200 Evaluated over 14 Years

TAMPA, Fla., Oct. 5—Global Imaging Systems, Inc. (Nasdaq: GISX) said today that its sales force has been named a World Class Sales Organization as one of four companies that earned top honors in HR Chally’s 2006 sales benchmark research study. In this and previous studies, the Chally organization has interviewed 80,000 business decision makers across a broad industry spectrum to identify the critical sales practices of exceptional sales forces as measured by the customers they serve. Of the 7,200 sales forces evaluated over the past 14 years, only 21 have been designated “world class.”

Global Imaging Senior Vice President – Sales Dan Cooper, in accepting the award at the 2006 Customer-Rated World Class Sales Winners Conference, said, “This was an exciting win for our entire sales organization. More than 2,400 decision makers, many of them Global Imaging customers, rated 4,330 salespeople on 15 criteria. To be one of only four companies nationally whose sales organizations came out of that competition with average rankings of “very good” to “excellent” is an achievement that all of our employees and management team can take pride in.”

Global Imaging President and COO Michael Shea added, “This award validates our consistent focus on understanding our customers’ criteria and expectation levels and on our execution of those expectations. We are very committed to the development and training of our sales force in order to continually improve our customers’ productivity. It is one thing to differentiate ourselves from our competitors by providing superior sales and customer service, but quite another for our customers to confirm that we are accomplishing this goal.”

About The HR Chally Group

More than 2,500 clients globally have used The HR Chally Group to evaluate and identify the strategies and personnel they need to create the most effective sales, marketing and organizational structures. Working from the largest database of salespeople, managers, sales forces and business customers, Chally continually identifies and updates the specific skills, competencies and benchmark functions critical to achieve World Class status.

About Global Imaging Systems

Global Imaging Systems offers thousands of middle-market customers a one-stop shop for office technology solutions in 32 states and the District of Columbia. The company provides a broad line of office technology solutions including the sale and service of automated office equipment, network integration services, and electronic presentation systems. The company is also a disciplined, profitable consolidator in the highly fragmented office technology solutions industry.

CONTACT: Michael Shea, President and COO, Global Imaging Systems, Inc., 813/960-5508, or Investor Relations Consultants, Inc., 727/781-5577 or E-mail: gisx@mindspring.com/




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